Information We Collect

• Protected Health Information (PHI): This includes information that identifies you and relates to your past, present, or future physical or mental health condition, the provision of healthcare to you, or the payment for your healthcare. Examples include:

  • Name, date of birth, contact details (address, phone number, email)

  • Name, address, date of birth, and contact information

  • Medical history, including mental health diagnoses and treatments

  • Medication information

  • Information about your symptoms and concerns

  • Insurance information and payment details

• Technical Information

  • When you use our telehealth platform, we may collect technical information, such as your IP address, browser type, and device information.

How We Use Your Information

• Providing Healthcare Services: To diagnose and treat your mental health conditions, provide medication management, and conduct telehealth appointments.

• Communicating with You: To schedule appointments, provide appointment reminders, and communicate about your treatment.

• Billing and Payment: To bill your insurance company or process payments for our services.

• Internal Operations: To improve our services and comply with legal obligations.

• Legal Compliance: To comply with HIPAA and other applicable laws.

How We Share Your Information

• We do not sell your information. We may share your information in the following circumstances:

  • With Your Consent: We may share your information with third parties if you provide your written consent.  

  • For Treatment, Payment, or Healthcare Operations: We may share your information with other healthcare providers involved in your care, insurance companies, and business associates who assist us with our operations.

  • As Required by Law: We may disclose your information if required by law, such as in response to a court order or subpoena.

  • To Avert a Serious Threat to Health or Safety: We may disclose your information if we believe it is necessary to prevent a serious threat to your health or safety or the health or safety of others. 

Telehealth Security & Confidentiality

We use secure, HIPAA-compliant platforms for all telehealth services. Your sessions are encrypted, and we implement strict security measures to protect your data. However, while we take every precaution, no system is completely immune to potential security risks.

Your Rights and Choices

• You have the right to:

  • Access and request a copy of your health records

  • Request corrections to your information

  • Restrict certain uses of your information

  • Withdraw consent for telehealth services (except where required for treatment or legal reasons)

Security

We take reasonable and appropriate measures to protect your PHI from unauthorized access, use, or disclosure. We utilize HIPAA-compliant telehealth platforms, and take measures to ensure the security of the video and audio connections and implement technical and administrative safeguards to protect your information.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date. If you have questions about this Privacy Policy or your data rights, please contact us at:

Be Well Psychiatry